Privacy Policy

This privacy notice discloses the privacy practices for Vance Heating & Air Conditioning and https://vanceheating.com/. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Mobile Messaging Privacy & Compliance

We value your privacy and are committed to ensuring compliance with all mobile messaging regulations.

We will not share, sell, or rent mobile information—including your phone number and SMS opt-in data—with third parties or affiliates for their own marketing or promotional purposes.

Information sharing with subcontractors in support roles (e.g., customer service or technical support) is permitted only as necessary to deliver our services.

All use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of receiving SMS messages at any time by replying “STOP” to any message or by contacting us directly at customerservice@vanceheating.com. No further messages will be sent once you opt out.

For help with SMS communications, reply “HELP” or contact us at customerservice@vanceheating.com.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy notice. If our practices change, we will post the updates to our website and provide you with the ability to opt out of any new uses.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Upon request, we offer visitors the ability to have inaccuracies corrected in their contact information. You can have this information corrected by contacting us.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (509) 237-7456 or via email.