Terms of Use

1. Using Our Services

When you use our services, you agree to follow all applicable laws and these terms. We want you to enjoy your experience with us, and you’re responsible for how you use our services.

2. Opt-In SMS Messaging Program

When you opt in, you’ll receive text messages (SMS/MMS) from us. These messages may include:

1. Responses to your service inquiries or quotes
2. Appointment confirmations and reminders
3. Updates about your project status
4. Feedback requests to help us improve our services

How Often You’ll Hear from Us: When you request a new service or appointment, our team may reach out via call or text messages. You can typically expect 3–5 messages per service request to coordinate your appointment.

****We don’t send frequent messages unless there’s a limited-time promotion we think may be valuable to you. You may receive these promotional messages once per quarter, depending on your interactions with us.

Opting Out: You can opt out of receiving messages at any time by replying “STOP.” You’ll receive a confirmation that you’ve been unsubscribed. If you change your mind, you can text “START” to opt back in.

Need Help? Reply “HELP” to any message, call the number you received the text from, or visit our contact page for assistance.

Message Charges: Standard message and data rates may apply. Check with your wireless provider for details.

Privacy Protection: Your privacy matters to us. We will never share your phone number with third parties for marketing purposes. For more information, see our Privacy Policy.

Your Consent: By opting in, you agree to receive messages from us, including auto-dialed messages. Consent is not a condition of purchase.

3. What You Can and Can’t Do

To keep our services safe and enjoyable for everyone:

• Do follow all applicable laws.
• Don’t use our services in any way that could harm, disable, or disrupt them.
• Don’t attempt unauthorized access or use our services for illegal or harmful purposes.

4. Ending or Suspending Your Access

We may suspend or terminate your access if you violate these terms. You may also stop using our services or opt out of texts at any time, and we’ll respect your choice.

5. Guarantee terms

Vance Heating & Air Conditioning offers specific guarantees and service warranties that may vary by product, service type, or promotion.

Each guarantee is described in detail wherever mentioned on the page, which outlines the applicable conditions, coverage periods, and eligibility requirements.

Only the guarantees explicitly listed or referenced on that page or in your written service agreement apply.

If a service or product does not mention a guarantee, none is provided or implied.

6. Limitation of Responsibility

We’re not responsible for indirect or incidental damages such as data loss or lost profits. Our total liability is limited to the fullest extent permitted by Washington law.

7. Protecting Us

If your actions result in legal claims or costs against us, you agree to indemnify and hold harmless Vance Heating & Air Conditioning, its employees, and partners.

Mobile Messaging Terms (Marketing & Educational Program)

Program Description Vance Heating Alerts provides optional SMS/MMS communications offering promotional deals, seasonal offers, and educational HVAC tips to help you save on energy and maintain your system.

Consent By opting in, you consent to receive recurring marketing and educational texts from Vance Heating & Air Conditioning at the phone number provided. Consent is not a condition of purchase.

Message Frequency Frequency varies, but customers may receive up to 10 messages per month in addition to service-related communications.

Charges Message and data rates may apply.

Opting Out Reply “STOP” at any time to unsubscribe. You’ll receive one confirmation message. To rejoin, text “START.”

Help Reply “HELP” to any message, email customerservice@vanceheating.com, or call (509) 237-7456.

Carrier Disclaimer Carriers are not liable for delayed or undelivered messages.

Privacy We respect your privacy. Your phone number, consent, and opt-in data will not be sold, shared, or rented to third parties. Please see our Privacy Policy for full details.

Changes to These Terms

We may update these terms periodically. Any updates will be posted on our website, and your continued use of our services means you accept the updated version.

Governing Law

These terms are governed by the laws of Washington State. Any disputes will be handled in the courts of Yakima County, Washington.